Terms & Conditions
About Us
This website is operated by The Elegant Pet Co.
For the purposes of these Terms & Conditions, “we”, “us” and “our” refer to The Elegant Pet Co.
By placing an order through our website, you agree to these Terms & Conditions.
Products
We aim to ensure that all product descriptions, photographs, dimensions, colours and other information shown on our website are accurate.
Product photographs are intended to provide a representation of the product. Colours may vary slightly depending on your screen or device.
Where dimensions, weights or other measurements are provided, these are approximate unless stated otherwise.
We reserve the right to correct obvious errors in product descriptions, prices or other information.
Prices
All prices displayed on our website are in pounds sterling (£).
The price payable for your order is the price displayed at the time you place your order, unless there is an obvious pricing error.
Any applicable delivery charges will be shown before you complete your purchase.
Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing your order, you will receive an acknowledgement confirming that we have received your order.
Your order will be accepted when we send confirmation that your order has been accepted for fulfilment.
We reserve the right to decline or cancel an order where, for example:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we are unable to fulfil the order;
- we suspect fraudulent or unauthorised activity; or
- there has been an error in the ordering process.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Payment
Payment must be made using one of the payment methods offered at checkout.
Payment information is processed through the relevant payment provider. We do not normally have access to your full payment card details.
Your order will not be dispatched until payment has been successfully authorised.
Delivery
We aim to dispatch and deliver orders within the delivery timeframe stated on the relevant product or checkout page.
Some products may be fulfilled directly by our fulfilment partner.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, industrial action or other disruption.
If there is a significant delay to your order, we will provide appropriate information and assistance.
Any delivery restrictions or applicable delivery charges will be shown before you complete your purchase.
Products Fulfilled by Our Fulfilment Partner
Some orders placed through The Elegant Pet Co. are fulfilled by our fulfilment partner.
This does not change your contractual relationship with The Elegant Pet Co. Your purchase is made from us, and we remain responsible for dealing with your order, customer service, returns and your statutory consumer rights.
We may need to share information necessary to fulfil your order with our fulfilment and delivery partners. Further information is provided in our Privacy Policy.
Cancellation, Returns and Refunds
You have statutory rights when purchasing goods online.
Our Returns & Refunds Policy explains how to cancel an order, return goods and request a refund.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Please see our Returns & Refunds Policy for full details.
Faulty or Incorrect Goods
If goods are faulty, damaged, incorrect or not as described, please contact us as soon as possible.
We will deal with the issue in accordance with your statutory consumer rights.
Please do not return an item without contacting us first, as we may need to provide specific return instructions.
Availability
We make reasonable efforts to ensure that products shown as available on our website are available for purchase.
However, because some products are fulfilled through a third-party fulfilment partner, stock availability can occasionally change before an order is processed.
If we are unable to fulfil an order, we will contact you and, where appropriate, arrange a refund.
Intellectual Property
All content on this website, including text, logos, graphics, photographs, page layouts and other material, is owned by or licensed to The Elegant Pet Co. unless otherwise stated.
You may use the website for your personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify or commercially exploit website content without our prior written permission, except where permitted by law.
Website Use
You agree not to use this website:
- for any unlawful purpose;
- to attempt to gain unauthorised access to the website or its systems;
- to interfere with the operation or security of the website;
- to introduce malicious software or other harmful material; or
- in a way that could damage our business or other users.
Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that it will always be available or free from errors.
We may temporarily suspend access for maintenance, security, updates or other operational reasons.
Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.
Our Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for matters that cannot legally be excluded or limited under applicable consumer protection law.
For consumers, nothing in these Terms & Conditions affects your statutory rights.
Events Outside Our Control
We will not be responsible for delay or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
This may include, for example, significant disruption to delivery networks, natural disasters, industrial disputes, government action, technical failures or other events that could not reasonably have been prevented.
Your statutory consumer rights remain unaffected.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applying to your purchase will be the version in force when you place your order.
Governing Law
These Terms & Conditions are governed by the law of England and Wales.
If you are a consumer, you will also retain any mandatory consumer protection rights that apply to you under the law of the part of the United Kingdom in which you live.
Contact Us
If you have a question about these Terms & Conditions, your order or our products, please contact:
The Elegant Pet Co.
Email: contact@elegantpetco.store
